Redneck Centric Customer Support
Straightforward, secure, and fully Canadian. Here's everything you need to know.
Order Support
For help with an existing order:
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Include your order number, name, and a brief description of the issue
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Email: redneckcentric@gmail.com
We aim to respond within 1 business day
Contact Us via Chat
Need help fast? Use the chat box on our website to connect with a Redneck Centric team member in real-time.
If we’re offline, your message will go straight to our inbox — we’ll get back to you as soon as possible.
Create an Account
Creating a customer account helps you:
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Track orders and shipping
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Save your PAL verification status
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Access Gun Club benefits
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Speed up future purchases
Create an Account or Log in Here
To purchase firearms through Redneck Centric, you'll need to create an account and join our Gun Club.
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How it works:
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Create or log in to your customer account
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Pay a one-time Gun Club fee
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Complete our PAL Verification Process
Once verified, you're set to purchase firearms with direct-to-door shipping via Canada Post.
Step 1. Application:
Submit your full legal name, phone number, email, and valid shipping address, along with your selected firearm.
Step 2. Upload Documents:
Front and back of your government-issued ID
Front and back of your valid PAL
A clear photo of you holding each document separately
No expired, worn-out, or damaged ID will be accepted
Step 3. Final Verification Call:
A Redneck Centric staff member (with valid PAL) will schedule a video call to complete your verification.
We verify only once, unless your ID/PAL expires or your address changes.
*Firearms will be shipped direct to your verified address.
We notify the RCMP each time a firearm is in transit, in compliance with Canadian law.​
Shipping & Handling
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We ship via Canada Post
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Delivery times range from 3–21 business days, depending on your location
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Orders are processed within 1–3 business days after payment
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All shipments include tracking
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Firearms require valid ID and signature at the door
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Firearms are not shipped until PAL verification is complete and RCMP is notified of firearms travel
Returns & Exchanges
We offer exchanges only within 7 days after delivery for firearms or restricted items, subject to approval.
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All other products are final sale. No refunds. No returns.
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Firearms & Restricted Items:
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Must be in unfired, original condition with all original packaging and documents
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Approved exchanges will be for the same item or store credit (based on availability)
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Customer covers return shipping unless the item arrived damaged or incorrect
To request an exchange, email: redneckcentric@gmail.com
