Redneck Centric Customer Support
Straightforward, secure, and fully Canadian. Here's everything you need to know.
Order Support
For help with an existing order:
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Include your order number, name, and a brief description of the issue
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Email: redneckcentric@gmail.com
We aim to respond within 1 business day
Contact Us via Chat
Need help fast? Use the chat box on our website to connect with a Redneck Centric team member in real-time.
If we’re offline, your message will go straight to our inbox — we’ll get back to you as soon as possible.
Create an Account
Creating a customer account helps you:
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Track orders and shipping
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Save your PAL verification status
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Access Gun Club benefits
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Speed up future purchases
Create an Account or Log in Here
To purchase firearms through Redneck Centric, you'll need to create an account and join our Gun Club.
How it works:
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Create or log in to your customer account
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Pay a one-time Gun Club fee
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Complete our PAL Verification Process
Once verified, you're set to purchase firearms with direct-to-door shipping via Canada Post.
Step 1. Application:
Submit your full legal name, phone number, email, and valid shipping address, along with your selected firearm.
Step 2. Upload Documents:
Front and back of your government-issued ID
Front and back of your valid PAL
A clear photo of you holding each document separately
No expired, worn-out, or damaged ID will be accepted
Step 3. Final Verification Call:
A Redneck Centric staff member (with valid PAL) will schedule a video call to complete your verification.
We verify only once, unless your ID/PAL expires or your address changes.
*Firearms will be shipped direct to your verified address.
We notify the RCMP each time a firearm is in transit, in compliance with Canadian law.
Shipping & Handling
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We ship via Canada Post
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Delivery times range from 3–21 business days, depending on your location
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Orders are processed within 1–3 business days after payment
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All shipments include tracking
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Firearms require valid ID and signature at the door
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Firearms are not shipped until PAL verification is complete and RCMP is notified of firearms travel
Returns & Exchanges
We offer exchanges only within 7 days after delivery for firearms or restricted items, subject to approval.
All other products are final sale. No refunds. No returns.
Firearms & Restricted Items:
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Must be in unfired, original condition with all original packaging and documents
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Approved exchanges will be for the same item or store credit (based on availability)
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Customer covers return shipping unless the item arrived damaged or incorrect
To request an exchange, email: redneckcentric@gmail.com
